Question 1

How do I request an extra service?

Accepted Answer

Extra services can be requested through the guest guidebook or by contacting our customer support team. We offer a range of additional services to enhance your stay, including cleaning, transportation, and more.

Question 2

Can I request an early check-in or late check-out?

Accepted Answer

Early check-in and late check-out requests are subject to availability. Please contact our customer support team in advance to make arrangements. We’ll do our best to accommodate your needs.

Contact us via call/whatsapp at +971 50 146 1100 or email at chat@homevy.com.

Question 3

How do I check in?

Accepted Answer

Prior the check-in, you will need to fill in the online check-in form with the guest details, which we’ll use to prepare your check-in ahead. Then you will receive the check-in instructions in your email 24 hours before your arrival.

Type of check-in: Self check-in

Check-in: From 15:00

Check-out: 11:00

Question 4

What if I need help during my stay?

Accepted Answer

Homevy offers 24/7 guest support to ensure your experience is seamless. Whether you need recommendations, extra services, or assistance with the property, our team is just a message away.

Contact us via call/whatsapp at +971 50 146 1100 or email at chat@homevy.com.

Question 5

Are there entertainment options like cable TV or streaming services in the properties?

Accepted Answer

All our properties are equipped with modern entertainment options, including cable TV and streaming services like Netflix and Amazon Prime. Check the specific property listing for details on available entertainment options.

Question 6

Can I request baby equipment like cribs and high chairs?

Accepted Answer

Yes, we offer baby equipment such as cribs and high chairs upon request. Please inform us in advance if you need these items, and we will ensure they are available for your stay.

Question 7

What’s the cancellation policy?

Accepted Answer

To receive a full refund, you must cancel at least 30 days before check-in.

If you cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights.

If you cancel less than 7 days before check-in, you’ll pay 100% for all nights.

You can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in.

Question 8

What identification do I need to check in when I book a short stay in Dubai?

Accepted Answer

According to UAE short-term rental regulations, guests must provide a valid international passport before check-in. We collect the document before the check-in date so we can notify the building or community ahead of our guests’ arrival.

Question 9

Are there any discounts for longer or monthly stays?

Accepted Answer

Yes, we offer discounts for longer stays. The discount rates vary depending on the length of stay and the property. Check out the booking page or contact our team for more details on available discounts.

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