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Learn MoreIt’s 2 AM.
Your guest just landed in Dubai. They’re tired, jet-lagged, and… locked out of your Airbnb.
Nightmare scenario, right? No. It happens more often than you’d think. Self check-in sounds simple. Until it isn’t. And when it goes wrong, it can will turn a 5-star stay into a 1-star disaster.
Don’t panic though.
We’ve got the keys to make self check-in a breeze (rhymes intended).
In this guide, we’ll show you how to set up a check-in process so smooth, your vacation rental guests will think they’re walking into their own home.
Ready to say goodbye to middle-of-the-night panic calls? Let’s dive in.
The best method for you depends on your property and your guests. Many hosts find that a mix of the best smart locks and keypads works well for most Airbnb properties, especially when implementing Airbnb self check options.
At Homevy, we’ve found that using the right check-in method greatly improves guests’ experience. We usually use smart locks or keypads, depending on what works best for each property.
Now let’s explore the options in detail:
Image from: Istock Photo
Smart locks are digital locks that you can control with your phone. They’re becoming more popular for Airbnb properties because:
But they’re not perfect. Smart locks can be expensive, and they rely on Wi-Fi to work properly.
Photo by: Nikhiel CS
Lockboxes are small safes where you can store keys. They are usually stored somewhere at the entrance to the apartment. Many Holiday Homes hosts use them because:
The downside is you have to manually change codes between guests, and there’s always a risk of lost keys.
Image from: Istock Photo
Keypad systems sit between smart locks and lockboxes in terms of technology. They’re popular because:
Keep in mind that some models need battery changes and can sometimes have technical issues.
Now let’s talk about the process to providing your guests the best check-in experience ever.
Photo by: cottonbro studio
Getting your place ready for self check-in sets the stage for a great stay. Let’s break it down:
1. Make Your Place Easy To Find
First things first, your guests need to find your place without a hassle.
Put up clear house numbers or a name sign that’s visible from the street. Don’t forget to add some outdoor lighting so late-night arrivals aren’t left in the dark. In your check-in instructions (and also the house manual), give detailed directions that even a ‘directionally-challenged’ person could follow.
2. Clean Up The Entry Area
First impressions matter, so tidy up that front porch or hallway. Clear out any clutter that might trip up your guests (literally). Make sure the entry area is well-lit, spotless and welcoming, so guests can fully relax after a long journey. Additionally, provide a comprehensive house manual that answers common questions about operating appliances and finding amenities.
3. Get Your Locks In Order
Test all your locks and access points to make sure they’re working smoothly.
If you’re using a smart lock or keypads, replace the batteries before they die on your guests. And if you’re going old-school with a lockbox, have some spare keys made, just in case.
4. Lay Down Safety Measures
Safety first. Install a fire extinguisher near the entrance and make sure it’s easy to spot. Write down emergency numbers and put them somewhere obvious. And please, check those smoke detectors – they could be real lifesavers.
Creating clear instructions is crucial for a smooth Airbnb self check in experience. Here’s how to make your check-ins foolproof:
1. Break Down The Process
Begin your check-in instructions with the property address and check-in time. Include landmarks to help guests find your Airbnb listing easily. For example: “Our rental property is the blue house next to the big oak tree.”
Provide a step-by-step instruction as well. Start from the moment they arrive. For instance: “When you arrive, park in the driveway. Walk up the path to the front door. You’ll see a smart lock on the right.”
2. Explain Exactly How To Access The Property
If you’re using a key safe, tell them where to find it and how to open it.
For smart locks, give clear instructions on how to use the app or enter the smart lock code. Don’t forget to include the Wi-Fi password here too. Provide your contact info as well. Let guests know how to reach you if they have any trouble. Include your phone number and email, and mention if there are certain hours when you’re not available.
3. Add Photos To Your Check-In Information
Photos can greatly improve your check-in instructions. Take pictures of your property’s exterior, the key lockbox location, and any tricky door handles or keypads. You could even create a short video showing the entire self check in process.
Include any house manual or guide as well. Briefly mention any important rules too. This might include quiet hours, no-shoe policies, or parking information.
You can use a template that covers all these bases, and customize them accordingly for your property.
Photo by: Jep Gambardella
Effective communication is key to a smooth check-in and a great Airbnb experience. Here’s how to keep your guests in the loop:
1. Send Instructions In Advance
Don’t wait until the last minute to share information. Send your detailed check-in instructions at least a few days before your guests arrive. This gives them time to review the information and ask any questions.
Also ensure that your guests know the designated check-in time. If you offer flexible check-in, let them know. For example: “Check-in time is 3 PM, but if you need to arrive earlier, just let us know and we’ll do our best to accommodate you.” Also, follow up after check-in. Once your guests’ check-in time has passed, send a quick message to make sure they got in okay.
2. Use the Airbnb App & Set Up Automated Messages
The Airbnb app is a great tool for communication.
Asides from texting guests directly, you can automatically share check-in instructions through the app, which guests can easily access during their travels. Ensure to include all the necessary instructions, from finding the property to using the smart lock.
Plus, all your messages will be in one place, making it easy to keep track of conversations.
P.S: You can add a separate check-in message shortly before your guests arrive to provide timely information (in case you’ve changed something) and minimize stress.
Photo by: cottonbro studio
A personalized welcome can turn a good Airbnb stay into a great one. Here’s how to make your guests feel special:
For Vacation Rental Hosts:
For Vacation Rental Guests:
Airbnb self check-in allows guests to access the rental property without meeting the host in person. The self check-in typically involves using a key lockbox, smart lock access, or unique access codes. Hosts provide detailed instructions on how to enter the property, often including step-by-step guidance and photos. This self check-in option can completely eliminate contact between hosts and guests, making it a convenient solution for both parties.
To make your guests feel special, consider leaving a personalized message, welcome gift, or handwritten note welcoming them by guest name. Prepare guest resources like local recommendations or a welcome basket. You might also offer flexible check-in and check-out times when possible. Remember, it’s the thoughtful touches that help guests feel valued and lead to great reviews.
Your Airbnb check-in instructions should be self-explanatory and include:
P.S: Be sure to send these instructions well before the guest checks in, and consider including photos or a video for clarity.
Many short term rental guests prefer the self check-in option as it offers flexibility and privacy. It allows them to arrive at their convenience without the pressure of meeting a host at a specific time or the same day. However, some guests might prefer a host-led check-in for a more personal touch. As an Airbnb host, offering both options can cater to different preferences and potentially lead to more profits.
A self check-in lock box is a secure container typically attached near the front door or in a designated area of the short-term rental. It holds the property keys and can be opened with a code provided by the host. The lock box might have a metal loop to hang on a door handle or may be wall-mounted. This method allows guests to access the keys and enter the property independently, saving time for both hosts and guests. After check-out, guests usually return the keys to the lock box for the next guests.
Remember, whether you’re using a lock box, Airbnb smart locks, or other access methods, clear communication i.s top tier. It’s also crucial that Airbnb hosts regularly update their instructions
To “bulletproof” your check-in method, you need to constantly refine it based on the feedback and data you get from past guests. This ensures that your check-in process is super targeted to your type of guests, and you get more bookings.
There you have it – your roadmap to a smooth self check-in for your Holiday Homes guests.
Remember, the check-in process is often your guests’ first real interaction with your property. A well-prepared space, clear instructions, and thoughtful touches can turn a standard arrival into a warm welcome. And no matter the self check-in process – smart locks, key lockboxes, or keypad entry systems, the goal is always the same: to make your guests feel at home from the moment they arrive.
And don’t forget to test, test, test.
Take the time to refine your check-in process for next guests. Send messages asking for feedback. Improve accordingly. With each positive check-in experience – you’re building a reputation as a top-notch Airbnb host.
Cheers.
Get access to our 5-day training course on managing your vacation rental property in Dubai.
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