Homevy vs Primestay: Which Service Is Better for Your Vacation Rentals?

Dubai’s short-term rental market is on fire and it’s not cooling down anytime soon.

Since 2020, property prices have increased by 20% annually, with investors earning solid returns, particularly through holiday homes. But the sharp ones? They’re not just buying; they’re teaming up with the right property management services to boost ROI without the day-to-day stress.

In this post, we’re comparing two of Dubai’s top holiday home companies – Homevy vs Primestay – to help you decide who’s the better fit for your Airbnb.

Homevy vs Primestay: 4 Reasons Why They’re in the Top Property Management Companies in Dubai

Homevy and PrimeStay are one of the top guys in managing properties in Dubai. But what exactly do they do to earn their spot at the top? Let’s take a close look to see why they stand out:

1. They Help Maximize Bookings with Listing Optimization

How will your Airbnb attract the right guests if you don’t get it in front of them? It goes beyond just posting pictures on booking platforms like Airbnb or Booking.com.

Homevy and Primestay do everything about Airbnb marketing and promotion. Both companies are experts in crafting eye-catching listings with professional photos and engaging descriptions. They also handle SEO, making sure your property shows up in front of the right audience, getting you more bookings, more often.

2. Your Property Is Always in Shape With Their Property Maintenance Service

Part of the stress that comes with managing a rental is keeping your property in perfect condition. No guest will want to stay in a place with leaky taps or dusty shelves.

Both Homevy and Primestay take care of all your property’s cleaning and maintenance needs. Whether it’s a routine deep clean or an emergency fix (like a broken appliance), these companies have you covered. This means you never have to stress about last-minute issues or the day-to-day upkeep of your property.

3. Provides Expert Interior Design and Furnishing To Increase Guest Satisfaction

First impressions matter and a lasting one brings repeated guest bookings. Homevy and Primestay understand that, so from the moment you onboard, they assess your space and create a design plan tailored to your target guests.

Their interior design and furnishing service is tailored to make your property appeal to the right audience. This not only enhances the guest experience but also helps you increase your rental rates.

4. They Offer Seamless Guest Management

Managing guest inquiries, bookings, check-ins, and check-outs can be overwhelming especially if you’re balancing other responsibilities. This is where Homevy and Primestay come in. They handle everything from answering guest questions to ensuring smooth check-ins and resolving any issues during the stay.

This level of guest management ensures a seamless experience for your visitors, boosting your reviews and encouraging repeat bookings.

We know Homevy and Primestay are big players in property management –  they’ve nailed it for homeowners. But what about your guests? So we’ll be looking at how each company treats visitors from services to communication because guest experience is a big part of what makes a vacation rental truly successful.

Homevy vs Primestay: Which Vacation Rental Company Has the Best Guest Experience?

Photo by Cottonbro Studio

Guest experience, guest satisfaction, returning guests – call it what you want, it all comes down to one thing: happy guests. And happy guests mean 5-star reviews, more bookings, and a thriving short-term rental. So, how do Homevy and Primestay actually treat your guests? Let’s see.

1. Homevy vs Primestay: Who Offers Better Guest Communication and Support?

Communication is key but it only works when guests actually get a response. No one wants to request extra bedding and be left waiting hours for someone to reply or pick up the phone.

At Homevy, fast, effective communication is the engine behind their guest experience. Don’t just take their word for it – a guest once said their support team responds “as swift as a cheetah.”

With 24/7 multilingual support, language isn’t a barrier either. Whether your guests speak Arabic, Spanish, French, or English, they’ll always have someone ready to assist any time they call.

Primestay, on the other hand, also offers 24/7 customer service but guests often find themselves stuck chatting with AI bots that bounce them from one rep to another. Long response times and lack of human touch can turn simple requests into frustrating experiences. And if you’re thinking of reaching out via Instagram? Their DMs are locked. Not exactly the most guest-friendly communication setup.

The Bottom Line: When it comes to guest communication and support, Homevy takes the lead with fast, 24/7 guest support that makes guests feel heard and cared for no matter the language.

2. Which Property Management Company Delivers the Best Guest Satisfaction: Homevy vs Primestay?

Homevy loooovvves their guest and it shows in everything they do. Exceeding guest expectations isn’t just a goal; it’s their standard.

Source: Google Review

Here’s what Homevy does to make every guest’s stay unforgettable.

1. Sends friendly check-in messages to make sure guests are settled and comfortable right from the start – with simple check-in messages like “Hi! Just checking in to see if everything is okay with your stay. Let us know if you need anything!”
2. Offers seamless check-in and check-out using smart lock systems, so guests can arrive and leave on their own schedule with zero hassle.
3. Stocks all the Airbnb essentials, including high-quality bedding and linens, smart TVs, fully equipped kitchens, fast Wi-Fi, and more – everything needed for a comfortable stay.
4. Recommends top local spots, from attractions to dining and entertainment, through a digital guidebook or direct support from the customer service team.

In contrast, Primestay also prioritizes guest satisfaction by offering a personalized check-in experience. A team member meets guests at the property to hand over keys, access cards, and a welcome pack; complete with information about local attractions and tips to enjoy the city.

The Bottom Line: While both Homevy and Primestay aim to keep guests happy, Homevy wins on convenience and speed with its smart check-ins and fully stocked Airbnb essentials that make guests’ stay comfortable.

Homevy vs Primestay: Which Vacation Rental Provides More Guest Services?

Photo by RDNE Stock project

For guests to truly enjoy their stay, there has to be that extra spice… call it flair, luxury, or simply thoughtful details. These added services are what make guests want to return. And for you, the property owner, that means better reviews, bookings, and higher rental income.

With Homevy, guests get access to premium add-ons like:

1. A private chef to satisfy every craving
2. Seamless airport transfers
3. Luxury car rentals – yes, even a Rolls-Royce for a day out
4. Custom Airbnb decorations for birthdays and anniversaries
5. Manicure and pedicure (even for kids under 11)
6. Mid-stay cleaning for that fresh feel
7. Babysitting services
8. A 60-minute spa session to unwind
9. Personal gym instructor  because fitness doesn’t go on vacation…and more perks tailored to guests needs

Conversely, Primestay doesn’t currently offer these types of high-touch, customizable services, and that’s a big standout feature when it comes to guest satisfaction and repeat bookings.

Property Management Fees and Costs in Dubai: Homevy and Primestay

Photo by Photo By: Kaboompics

We’ve seen what Homevy and Primestay can do in terms of managing your property and keeping your guests happy but let’s talk about the money because at the end of the day, good service does come with a price tag.

1. Airbnb Management Fees: Homevy Vs Primestay

Homevy keeps things simple with a 15% performance-based fee, meaning they only earn when you do. There are no onboarding fees, so you can get started without spending a dime. They don’t sugarcoat their charges – what you see is what you get. And because their earnings depend on your success, they’re motivated to maximize your income.

Primestay, on the other hand, charges a flat 20% management fee. Additionally, several homeowners have reported that guests are charged an extra 15% booking fee, which could make your listing less attractive to potential guests.

Photo from Primestay profile on DubaiReview

2. Security Deposit

Homevy keeps it easy for both you and your guests. A refundable AED 500 security deposit is placed on hold—not charged—on the guest’s card. Once the guest checks out with no damages, the hold is automatically released. It’s fast, fair, and doesn’t tie up your guest’s money unnecessarily.

Primestay, in contrast, requires a AED 1,500 security deposit, which is charged upfront and refunded within 7 days after check-out. However, based on reviews, some guests have experienced delays getting their refund back which can impact guest satisfaction and repeat bookings.

The Bottom line: Homevy offers a more transparent and guest-friendly fee structure that benefits both property owners and guests. With no hidden fees and a fair, performance-driven model, they’re clearly focused on helping homeowners earn more without stressing their guests.

Why Choose Homevy for Your Short-Term Rental Needs?

1. Low performance-based fee – They only earn when you earn. No onboarding costs.
2. Strong reputation for fast response time and personalized communication.
3. Lower security deposit.
4. Fast, multilingual 24/7 guest support.
5. Premium guest services.
6. Guest flexibility with the smart check-in/out system.
7. Dynamic pricing strategies to maximize homeowners’ profit.

Downsides of Using Homevy:

1. The smart lock system may not appeal to guests who prefer a physical check-in/welcome.

Why Choose PrimeStay for Your Property Management Needs?

1. Well-established brand with a broad property portfolio in Dubai.
2. In-person guest check-in for key handovers and welcome packs.
3. Basic property management and maintenance are covered.
4. Interior design and furnishing support.

Drawbacks of Using PrimeStay

1. A flat 20% management fee and a 15% guest booking fee can reduce your margins and deter guests.
2. Higher security deposit compared to Homevy.
3. Delayed refund experiences based on multiple guest reviews.
4. Relies heavily on bots for support, leading to slow response times and impersonal service.
5. No premium or customizable guest services, which lack the ‘wow’ factor guests often expect.

The Final Verdict: Which Property Management Company is Best for You?

If you’re looking for a modern, guest-focused approach that drives bookings and ensures satisfaction, Homevy stands out with its transparent pricing, exceptional service, and performance-driven model.

Primestay is a reliable option but leans more toward traditional methods, and its additional fees could affect your long-term reputation and returns.

As a smart investor, you should compare which rental model works best for you using our STR vs. LTR Calculator. And if you’re seeking that “home away from home” experience, book your next Dubai stay with Homevy!